# How to fix a post that shows "Failed" or "Partial"?

> Open the post in Content and check which profiles failed. Fix any account or platform issue, then select Retry. Profiles that already published stay locked, so the retry goes only to profiles that failed.

Page: https://docs.selljam.ai/troubleshooting/post-failed-or-partial

## Why this happens

**Failed** means the post did not reach the chosen profiles. **Partial** means at least one profile received it and another failed. A connection problem or a platform rule can stop a profile.

## How to fix it

1. Open **Content** to refresh the post status.
2. Open the post and check the result beside each profile.
3. Fix any profile warning or reconnect an account marked **Needs reconnect**.
4. Select **Retry** for the failed profiles.

> **Screenshot at this point on the web page (image not included):** The retry window showing one published profile and one failed profile

Profiles marked **Published** cannot be selected again. Review the [platform limits](https://docs.selljam.ai/reference/platform-limits-and-requirements.md) if the text or image does not fit.

## If it keeps happening

Open **Support** in your user menu. Include the platform, post title and any error shown beside the failed profile.

## Common questions

### Will Retry send another copy to profiles that succeeded?

No. Those profiles are locked in the retry window.

### Why does the Content page still show the old status?

Open **Content** again to refresh it.

Related: [schedule and publish posts](https://docs.selljam.ai/publishing/schedule-and-publish.md) and [fix a connection](https://docs.selljam.ai/troubleshooting/social-account-wont-connect.md).