# How to fix "We couldn’t upload that file. Try again."?

> Check the file type and size, then try the upload again. Library files can be up to 20 MB, while Brand Guide images have a smaller 5 MB limit. Convert HEIC or SVG images to PNG or JPG first.

Page: https://docs.selljam.ai/troubleshooting/upload-failed

## Why this happens

You may see "We couldn't upload that file. Try again," **Upload failed**, **Unsupported file type**, or **Image is too large**. The file may be too big, have an unsupported type, or have contents that do not match its type.

## How to fix it

1. Check the [supported file types and sizes](https://docs.selljam.ai/reference/supported-file-types-and-sizes.md).
2. For a Library upload, use a file under 20 MB. For a Brand Guide image, use one under 5 MB.
3. Convert HEIC or SVG images to PNG or JPG.
4. Select **Upload image** or **Upload file** again.

> **Screenshot at this point on the web page (image not included):** The Add to Library menu with Upload image and Upload file actions

## If it keeps happening

Try a different file of the same type. If that works, the first file may be damaged. Open **Support** from your user menu if the problem continues.

## Common questions

### Can I upload an SVG logo?

No. Convert it to PNG or JPG first.

### Why can I upload a file to Library but not Brand Guide?

Library files allow up to 20 MB. Brand Guide images have a 5 MB limit and accept image types only.

Related: [upload and organize Library items](https://docs.selljam.ai/library/upload-and-organize.md) and [set up your Brand Guide](https://docs.selljam.ai/brand-guide/set-up-your-brand-guide.md).