How to fix a social account that won't connect or says "Needs reconnect"?
Check that your browser allows the sign-in window, then try the connection again. If a card says Needs reconnect, open its menu and select Reconnect. Use the right account type for Facebook and Instagram.
Why this happens
The app may show Couldn't connect the account or Needs reconnect. Your browser may have blocked the sign-in window, the platform sign-in may have ended, or the account may need fresh access.
How to fix it
- Open Settings, then Connections.
- Allow pop-ups for the app in your browser.
- Select Connect on the platform card and finish sign-in in the window that opens.
- If the card says Needs reconnect, open its three-dot menu and select Reconnect.
Facebook connects as a Page. Instagram needs a Business or Creator account. Bluesky needs an App Password, not your regular password.
If it keeps happening
Try again after signing in to the platform directly. Then open Support from your user menu and tell us which platform failed.
Common questions
Can I publish while an account needs reconnecting?
No. Reconnect it before you select that profile for publishing.
Why did nothing happen when I selected Connect?
Your browser may have blocked the sign-in window. Allow pop-ups for the app and try again.
Related: connect social accounts and schedule or publish posts.
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